You can see a list of all the users in the system by selecting “Manage > Users and Groups” from the top menu. This will show the default “All users” group.


The list shows when each user last accessed the system. If they have not used the system the list will indicate whether they have or have not been invited yet.


(Users in the system can be organised into user groups as a way to control which users can see which courses, and to allow filtering when viewing reports. Find out more in Managing groups.)


NB With the exception of sending invitations, users are limited to only modifying other accounts with equal or lower level roles to themselves. For example, a Manager user can modify accounts with Manager-level and below roles, but are prevented from modifying Owner-level users.


User profile

By selecting a user from the manage users list will take you to that user’s profile page.  


User details

The user details panel shows:

  • name

  • email address

  • date added

  • state - indicates if the user is active or suspended.

You can select the “EDIT” button here to change these details and whether the user receives reminder notifications.


User information 

The user details panel shows the data submitted from the pre-set custom user information fields.


Group Membership

This panel shows any and all groups the user is a part of. Users by default are all part of the All Users group and cannot be removed from. Through the "EDIT" button, you can remove users from groups. Smart groups are controlled by the smart rules, for more information on that visit the Smart groups support page.


Management Roles

In this panel you can preview the roles which the user has been set up in groups. You can edit and remove roles via the "EDIT" button. For more information on how to set up management roles in specific groups visit the Setting up group manager and reporter roles support page.


Activity panel

The activity panel shows:

  • when the user was last active 

  • when they were last invited. 


You can use the “SEND INVITATION” button in this panel to send an email to the user which will let them set a password so that they can login. This email can also include a personalised message should you like to add one.


Multi-Factor Authentication (MFA)

This panel shows whether the account has MFA enabled or disabled. Users can also disable MFA for the account in the event that the user is unable to access their MFA-paired device.


Delete panel

By selecting the "DELETE" button you can choose to remove the user from your system.