Below you will find some of our frequently asked questions. If you have a question that isn't covered in our support area feel free to raise it as a ticket and one of the team will be sure to help you answer it.

Can I use my own domain?

Custom domains are supported on the "Plus" plan and above. The domain can’t be used for anything else as we need to be free to create sub-domains on demand for new client portals. We can register a domain for you (for the least hassle), or you can buy your own which will require you to work with our technical team to configure some DNS settings.

Will the content I upload during my trial be kept when I subscribe?

If you choose to subscribe to Training Post the content you created in your trial will be carried over. 

I have made courses in the provider area but my learners can't see them. Why?

First, ensure your course is Published in the Manage Availability panel. Then use the toggle switches to allow access to the group of users required. This could either be a group of users specifically chosen. Or you could give all users in the system access with the All Users toggle.

My client can't add any more users to their organisation - what do I need to do?

The number of users allowed to be created is “Seats purchased” which you can edit in the first “information” panel on the organisation page.

As a provider can I limit how many users in a client portal have access to a course once it is shared with the portal?

This is not really something covered in Training Post. If an organisation has access to a course, and the organisation has a manager in their portal then they are in control of course assignment numbers. The options would be:        

  1. keep control as a provider and only give the client reporting level users.        
  2. bill retrospectively if they use the course.

Is there any way of uploading users from a spreadsheet/other document?

Yes - you can import a CSV of users. This also supports any custom fields you have created.

Are there any limits to the number of assignments I can make?

No, there are no limits to the number of assignments in a portal.

One of our clients needs to whitelist the web address' so their employees get to complete our e-learning and get it past their firewall. I just wanted to check what would be the correct URL for this. I wasn't sure if users got their own individual URL when they launch the e-learning and appears as a pop-up window.

All of your client portals run on subdomains of your provider domain: either, or your custom domain {yourdomain}.com

e.g. https://client.{yourdomain}.com

Any content is also served from that subdomain e.g. https://client.{yourdomain}.com/content

If you want a generic instruction you should be able to tell all clients to whitelist everything on {youdomain}.com 

Otherwise, you could tell them their specific subdomain - but I see no significant security benefit in this.

Additionally, some files are served directly from the cloud storage address e.g.

These would require to be white-listed.

And googles font servers:

In conclusion, this is the consolidated list:

Will Training Post allow us to alter the learner sign-up to capture additional information (we'd need a drop-down for the type of organisation they work in, a text field for postcode and a text field for job role)?

You can define custom user fields - and make them user editable.

It's not mandatory to fill the fields at this time, but we have encouraged people to fill it by not having a cancel or close button, only a “save” button.

Every time the user logs in they are asked to fill in the form until all the fields are complete.

One of my users has forgotten their password. Can I retrieve it for them?

No one can see anyone else’s password in the system.

The learner just needs to ask for a new password from the login screen.

The manager can also select the user from the Manage > Users and Groups then select "Send invitation" from the 'Activity’ panel.